Privacy Policy

1. Who we are

Mr. Fresh Carpet Care ("Mr. Fresh," "we," "us," or "our") is a family-owned restoration and carpet cleaning business operating from 4160 Suisun Valley Rd, Ste E521, Fairfield, CA 94534. We operate the website at mrfreshcarpetcare.com and provide on-site services across the Greater Bay Area.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have. By using our website or requesting our services, you agree to this policy.

2. Information we collect

We collect the minimum information needed to do business with you. That includes:

• Contact details you submit through our lead form or by phone/text: name, phone number, email address, service address, the service you are asking about, and how you heard about us.
• Service records: the work we did at your property, the date, and the technicians involved. Used for warranty, follow-up, and dispute resolution.
• Payment information: processed by our payment provider. We do not store full credit card numbers on our systems.
• Website analytics: standard server logs (IP address, browser type, pages viewed). Used to keep the site working and improve it. We do not run third-party advertising trackers on this site unless explicitly disclosed.

3. How we use your information

• Respond to inquiries and schedule the service you requested.
• Dispatch crews and communicate about appointments.
• Send invoices and process payments.
• Follow up after service to confirm satisfaction or warranty needs.
• Keep records as required by California law and our insurance.
• Send occasional service reminders, only if you opt in.

4. Who we share it with

We do not sell your personal information. We share it only with:

• Our own team members who need it to do the job.
• Our payment processor, for the limited purpose of charging your card.
• Your insurance carrier, if you ask us to bill them directly.
• Government authorities, if required by law or subpoena.

5. How long we keep it

Service records and invoices are retained for at least seven years to satisfy California tax, warranty, and insurance obligations. Lead form submissions that do not become customers are retained for up to 24 months and then deleted.

6. Your rights under California law (CCPA / CPRA)

California residents have the right to:

• Know what personal information we collect about you.
• Request a copy of the personal information we hold.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal record-keeping exceptions.
• Opt out of the sale or sharing of personal information. We do not sell or share, so this is automatic.

To exercise any of these rights, email [email protected] or call (707) 816-7103. We will verify your identity before responding and answer within 45 days.

7. Cookies

The site uses functional cookies to keep pages working. We do not run third-party advertising or cross-site tracking cookies unless we add them in the future and disclose them here. Your browser settings let you block cookies if you prefer.

8. Security

We use industry-standard security on our website and customer database, including encryption in transit and at rest. No system is perfectly secure. If we ever become aware of a breach affecting your information, we will notify you in line with California law.

9. Children's privacy

Our services are intended for property owners and adult tenants. We do not knowingly collect information from children under 16. If you believe a child has submitted information, contact us and we will delete it.

10. Changes to this policy

When we update this policy, the "Last updated" date at the top will change. Material changes will be highlighted near the top for at least 30 days.

11. Contact us

Mr. Fresh Carpet Care
4160 Suisun Valley Rd, Ste E521
Fairfield, CA 94534
(707) 816-7103
[email protected]