Privacy Policy

1. Who we are

Mr. Fresh Carpet Care ("Mr. Fresh," "we," "us," or "our") is a family-owned restoration and carpet cleaning business operating from 4160 Suisun Valley Rd, Ste E521, Fairfield, CA 94534. We operate the website at mrfreshcarpetcare.com and provide on-site services across the Greater Bay Area.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have. By using our website or requesting our services, you agree to this policy.

2. Information we collect

We collect the minimum information needed to do business with you. That includes:

• What you send through our website form: your name and phone number (both required), your email address (optional), the service you need, how you heard about us, and any message you write. The form also records the page you sent it from, the page that linked you to our site, the time you sent it and, if you first reached us from an AI search tool such as ChatGPT, which tool and the date.
• What you type into our chat assistant: your name, phone number and question, whether you checked the text-message box, and the chat itself. A copy of the chat comes to us with your details so the team can follow up.
• Photos you send through our chat assistant: if you choose to attach a photo, such as one of a stain or water damage, it comes to our team with your details so we can quote and plan the job. The chat assistant doesn't look at your photos, and we remove location data from them before they reach us. Please leave people and personal documents out of the frame.
• What you tell us by phone or text: the details you choose to share, such as your name, address and the job you need done.
• Service records: the work we did at your property, the date, and the technicians involved. Used for warranty, follow-up, and dispute resolution.
• Payment information: processed by our payment provider. We do not store full credit card numbers on our systems.
• Website analytics: standard server logs (IP address, browser type, pages viewed) and Google Analytics. Used to keep the site working and improve it. We do not run third-party advertising trackers on this site unless explicitly disclosed.

3. How we use your information

• Respond to inquiries and schedule the service you requested.
• Dispatch crews and communicate about appointments.
• Send invoices and process payments.
• Follow up after service to confirm satisfaction or warranty needs.
• Keep records as required by California law and our insurance.
• Send text messages, only if you opt in.

4. Who we share it with

We do not sell your personal information. We share it only with:

• Our own team members who need it to do the job.
• The service providers that run our website, form and email, only so your request reaches us.
• The AI provider that runs our chat assistant, which processes your chat messages to write its replies.
• Our payment processor, for the limited purpose of charging your card.
• Your insurance carrier, if you ask us to bill them directly.
• Government authorities, if required by law or subpoena.

5. Text messages (SMS)

We only send text messages to people who opt in. Giving us your phone number on its own does not sign you up for text messages. If you opt in, our texts would cover replies to your request, appointment scheduling and reminders, and updates on the work.

Message frequency varies. Message and data rates may apply. Reply HELP for help, or STOP to opt out at any time. Our Terms of Service also apply.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. How long we keep it

Service records and invoices are retained for at least seven years to satisfy California tax, warranty, and insurance obligations. Lead form submissions that do not become customers are retained for up to 24 months and then deleted. Photos you send through the chat are kept with your request: with your service records if you become a customer, or deleted within 24 months if you don't, the same as a website form request.

7. Your rights under California law (CCPA / CPRA)

California residents have the right to:

• Know what personal information we collect about you.
• Get a copy of the personal information we hold.
• Have inaccurate information corrected.
• Request deletion of your information, subject to legal record-keeping exceptions.
• Opt out of the sale or sharing of personal information. We do not sell or share, so this is automatic.

To exercise any of these rights, email admin@mrfreshcarpetcare.com or call (707) 816-7103. We will verify your identity before responding and answer within 45 days.

8. Cookies

The site uses functional cookies to keep pages working, and Google Analytics cookies to count visits. If you first reach us from an AI search tool, a small cookie remembers which one so a form you send later is credited to it. We do not run third-party advertising or cross-site tracking cookies unless we add them in the future and disclose them here. Your browser settings let you block cookies if you prefer.

9. Security

We use industry-standard security on our website and customer database, including encryption in transit and at rest. No system is perfectly secure. If we ever become aware of a breach affecting your information, we will notify you in line with California law.

10. Children's privacy

Our services are intended for property owners and adult tenants. We do not knowingly collect information from children under 16. If you believe a child has submitted information, contact us and we will delete it.

11. Changes to this policy

When we update this policy, the "Last updated" date at the top will change. Material changes will be flagged near the top for at least 30 days.

12. Contact us

Mr. Fresh Carpet Care
4160 Suisun Valley Rd, Ste E521
Fairfield, CA 94534
(707) 816-7103
admin@mrfreshcarpetcare.com